FAQ

Updated: November 06, 2015

What is Notre Dame’s campus-wide emergency notification system?

The University has contracted with Blackboard Connect to use their Connect-ED emergency mass notification system. The Connect-ED product improves the University’s ability to effectively communicate with the campus using land-line phones, cellular phones, voicemail, e-mail, and text messaging. The Connect-ED system can push out thousands of messages within minutes to help ensure the safety of everyone at Notre Dame during an emergency.

What is an emergency?

An emergency is a situation which poses an immediate risk to the health and safety of the campus community or significantly disrupts its programs and activities.

How do I submit my contact information for the campus-wide emergency notification system?

Students, faculty, and staff can submit their contact information for the campus-wide emergency notification system in the following ways:

  • Students:
    At the beginning of each semester, you have the opportunity to update your contact information during ND Roll Call. In addition, throughout the semester you may contact the Registrar’s Office to provide updates.
  • Faculty & Staff:
    In insideND, go to the My Resources tab. In the “Personal Information” section, choose “Update Emergency Contacts” and fill in the information for a relationship type of “Self-Emergency Contact.” You can also supply a non-Notre Dame e-mail address by going to the My Resources tab in insideND, and choosing “Update Email Addresses.”

Who will get notified with the campus-wide emergency notification system?

Only students, faculty, and staff will receive alerts.

Another member of my household is also a member of the Notre Dame community, but we only received one phone call to our home. Why?

The system recognizes repeated phone numbers and ensures that it calls each unique phone number only once.

The phone directory lists a common phone number for multiple people in our office. Will we receive multiple phone calls at that number?

No. The system recognizes repeated phone numbers and ensures that it calls each unique phone number only once.

I did not receive a phone call, email or text message, even though others did, and I submitted my information. What should I do?

  • Students:
    Please verify that the Registrar’s Office has your most up-to-date contact information, including your cell phone number.
  • Faculty andStaff:
    In insideND, go to the My Resources tab. In the “Personal Information” section, choose “Update Emergency Contacts” and fill in the information for a relationship type of “Self-Emergency Contact.” You can also supply a non-Notre Dame e-mail address by going to the My Resources tab in insideND, and choosing “Update Email Addresses.”

How do I change my contact information in the campus-wide emergency notification system?

You can change your contact information in the campus-wide emergency notification system by following the instructions below:

  • Students:
    At the beginning of each semester, you have the opportunity to update your contact information during ND Roll Call. In addition, throughout the semester you may contact the Registrar’s Office to provide updates.
  • Faculty & Staff:
    In InsideND, search for “View and Update Emergency Contact(s)”, choose the START button to the right of the title. You will be asked to log in using your NetID and password. Once on the Emergency Contacts page, you can add a new contact or update an existing one.

Who is authorized to send messages out using the campus-wide emergency notification system?

Messages will be distributed by trained representatives from the Office of Public Affairs and Communication or the Notre Dame Security Police Department, following approval from executive management.

Should I submit my contact information even if I am located at an off-campus location?

Yes. The campus-wide emergency notification system will be utilized when emergencies may impact the entire Notre Dame community whether you are located on- or off-campus.

If I change my mind and don't want to receive emergency alerts, can I cancel?

Faculty & Staff:
Faculty and staff may have their personal contact information removed from the system by contacting the Office of Human Resources or deleting the information that was self-reported in InsideND. Faculty and staff office telephone and nd.edu email information will remain in the system to allow the University to alert employees about emergencies while they are on campus.
Students:
Students will continue to remain enrolled in the system as long as they matriculate at the University. Students may opt-out of receiving emergency text messages by following the opt-out procedures.

How often will I receive alerts?

The University conducts full tests of all the emergency communications systems once each semester. However, the University reserves the right to conduct additional testing based on significant changes to either the enrollment population or upgrades to the systems.

Will I receive information other than emergency alerts from the campus-wide emergency notification system?

No. Currently, Notre Dame only uses the campus-wide emergency notification system for emergency situations that threaten the safety of the Notre Dame community.

What steps are taken to ensure the information I submit is secure?

The contact information submitted for use with the campus-wide emergency notification system is stored locally at Notre Dame in the administrative system (Banner) which is protected by multiple layers of physical and technological security. Access to that data is limited to authorized University staff. Your contact information is then transmitted via secure socket layer (SSL) technology to the vendor, Blackboard Connect. Blackboard Connect also has multiple layers of security to protect the data once it is in their system.

Will my contact information be sold to telemarketers?

No. Blackboard Connect does not sell, lease, share, rent, or barter personally identifiable information (names, addresses, phone numbers, etc.) to any companies or persons outside of Blackboard Connect or Blackboard Connect service providers. For more information, see The Blackboard Connect Group Privacy Policy.

What number will be reflected on my caller ID when an alert is issued?

When an ND Alert is issued via the campus-wide emergency notification system, caller ID will show that you are receiving a call from 574-631-5000.

What e-mail address will be reflected when an alert is issued?

The “from” address of an emergency e-mail message sent from Notre Dame via the campus-wide emergency notification system will appear as helpdesk@nd.edu.

What should I do if I receive an emergency call or e-mail from the campus-wide emergency notification system?

If you receive an emergency message via campus-wide emergency notification system, do the following:

  1. Listen to or read the ENTIRE message.
  2. Take the message seriously.
  3. Follow any instructions given in the message.

Should I do anything to ensure that emergency emails are not filtered?

Some email clients may interpret the ND-Alert message as spam based on local filter configurations. To find out more on how to modify your local client filters go to https://oithelp.nd.edu/email-and-calendaring/faq/.

What other emergency notification systems are used at Notre Dame?

Currently, Notre Dame makes use of any or all of the following systems depending on the specific emergency:

  • Phone calls & voicemail
  • E-mail & LISTSERV lists
  • Fire alarm systems
  • Outdoor sirens
  • Indoor and outdoor public address system
  • Comcast Cable Emergency Override System
  • emergency.nd.edu web site

What else should I know about emergency preparedness?

As always, we strive to keep Notre Dame a safe place, however emergencies and disasters can always occur. Every individual should be prepared both at Notre Dame and at home. Visit www.ready.gov for information on individual emergency preparedness.